Job Opening – IT Support Specialist

BioFire Defense is an Equal Opportunity Employer (M/F/D/V).

Position

IT Support Specialist Posted: 01/27/21

Status

Department

Full-Time Information Systems

BioFire Defense, LLC, is seeking an IT Support Specialist to join our Information Technology team. BioFire Defense is a cutting-edge facility providing excitement and excellence in the industry of molecular diagnostics.

In addition to providing stable and reliable IT support to an enterprise business environment, the IT department at BioFire Defense will give you hands-on experience with a wide variety of technology and help strengthen your knowledge and comfort in the technological field.

Employees in this position will support and maintain in-house computer systems, software, warranties, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, software, and IT equipment.  Daily responsibilities will include providing helpful and efficient troubleshooting for company employees in a timely, accurate, and professional manner.

Position Summary:

  • Provide computer, software, and telecom support to all levels of end-users.
  • Support and maintain data backup systems and imaging.
  • Provide Exchange server and end-user email support.
  • Provide network support for LAN, WAN and WLAN.
  • Provide support for corporate and field mobile phones.
  • Configure, deploy, support, and maintain all office computer equipment, corporate server room and network equipment.
  • Manage computer and peripheral inventory.
  • Perform other duties as required.

Training and Education:

  • Requires a high school diploma or equivalent
  • IT related certifications a plus

Experience:

  • Minimum 1 year of hands-on technical support experience with direct end user interaction in a corporate environment.
  • Excellent IT skills and knowledge in hardware and software.
  • Diagnostic skills for troubleshooting and repairing hardware and software issues.
  • Experience with Anti-Virus products and Virus/Malware removal.
  • Strong problem-solving skills with excellent attention to detail.
  • Experience with support and maintenance of network systems and equipment, including wireless technology.
  • Professional written and oral communication.
  • Ability to lift 60lbs on a regular basis.
  • Ability to be on foot all day, moving throughout company premises consistently.
  • Genuine interest in the Information Technology field and desire to continue learning.
  • Important soft skills include effective multi-tasking, patience and professionalism while working with end users, and creativity.

Benefits and Compensation:

  • We offer competitive salaries
  • 401k
  • Vacation/holiday pay
  • Medical benefits
  • Stimulating work environment

If you are interested in this position please send us your resume and contact details through one of our job boards at:

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Our EEO Policy

BioFire Defense is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.