Job Opening – IT Support Specialist

BioFire Defense is an Equal Opportunity Employer (M/F/D/V).


IT Support Specialist Posted: 04/17/2019



Full-Time Information Systems

Bio Fire Defense, LLC, is seeking an IT Support Specialist to join our Information Technology team. BioFire Defense is a cutting edge facility providing excitement and excellence in the industry of molecular diagnostics.

Being part of the IT Team at BioFire Defense will allow you the opportunity to work “hands on” with a wide variety of technology and utilize skills to strengthen your knowledge and comfort in the technological field while providing stable and reliable IT support to an enterprise business environment.

Candidate will support and maintain in-house computer systems, software, warranties and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, software and IT equipment. Daily responsibilities will include troubleshooting problem areas in a timely, accurate and professional manner while providing helpful and efficient service to users.

Position Summary:

  • Provide computer, software and telecomm support to all levels of end-users
  • Support and maintain data backup systems and imaging
  • Provide Exchange server and end-user email support
  • Provide network support for LAN, WAN and WLAN
  • Provide support for corporate and field mobile phones
  • Configure, deploy, support and maintain all office computer equipment, corporate server room and network equipment
  • Performs other duties as required to accomplish the objectives of this position

Training and Education:

  • Requires a high school diploma or equivalent
  • IT related certifications a plus


  • Minimum 1 year of hands-on technical support experience with direct end-user interaction in a corporate environment
  • Excellent IT skills and knowledge in hardware and software
  • Diagnostic skills for troubleshooting and repairing hardware and software issues
  • Experience with Anti-Virus products and Virus/Malware removal
  • Strong problem solving skills with excellent attention to detail
  • Experience with support and maintenance of network systems and equipment, including wireless technology
  • Professional written and oral communication
  • Ability to lift up to 60lbs on a regular basis
  • Ability to be on foot all day, moving throughout company premises consistently
  • Desire and genuine interest in the Information Technology field
  • Soft skills to include ability to multi-task effectively and exercise patience and professionalism while working with end-users

Benefits and Compensation:

  • We offer competitive salaries
  • 401k
  • Vacation/holiday pay
  • Medical benefits
  • Stimulating work environment

If you are interested in this position please send us your resume and contact details through one of our job boards at:

Click on the job board of your preference.  

Our EEO Policy

BioFire Defense is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.