BioFire Defense is aware of the challenges that customers face, and we are here to help. Instructions and forms for product replacement and repair are provided to make this process as seamless and simple as possible.
If you are returning an instrument or product for replacement, repair, or service, follow the steps below by obtaining an RMA number first, then fill out the appropriate forms to return your product.
For questions or immediate assistance regarding returning products to BioFire Defense, contact our Technical Support Team at: (801) 262-3592 ext. 2 or online by filling out our support form.
An RMA Number must be obtained before returning any equipment (machines, parts, accessories). If an item is returned to BioFire Defense without an RMA or the required decontamination labels and forms, it will be returned to the original sender at their cost.
Once you have obtained an RMA Number, please properly decontaminate your instrument. After you have submitted the return form, you will be presented with return labels that you print out and adhere to the shipping container.
| Before returning an instrument, be sure that it has been decontaminated according to established BioFire Defense biological decontamination procedures. |
