RMA Step 1: Return Merchandise Authorization Form

If you are returning instruments, parts, or accessories to us, please fill out the form below and a member of our Technical Support Team will contact you shortly.

You MUST obtain an RMA number before returning your item to BioFire Defense. To ensure your RMA request is processed promptly, please be sure all information is complete and correct. RMA requests without proper information will not be processed and will be sent back to the sender.

Contact Information
First Name*
Last Name*
Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Phone
Email*
Workplace Information
Name of Institution*
Department
Product Information
Please fill in the information as complete as possible. The more complete the information is, the quicker we can process your RMA.
What product are you returning?
Product Serial Number
Please describe the problems you are having with the product that you are returning

RMA Step 1: Return Merchandise Authorization Form

Contact Information

Workplace Information

Product Information