BioFire Defense is an Equal Opportunity Employer (M/F/D/V).
|Technical Support Specialist||Posted: 1/18/2022|
|Full-Time||Sales and Marketing|
Provides technical support to BFDf customers. Technical support involves working directly with customers to investigate and resolve technical problems that are referred to technical support by Customer Service, Sales and Marketing, or other BFDf employees. Responsible for ensuring that BioFire’s customers receive prompt, accurate and professional assistance. The technical support specialist will work closely with the customer support/sales function and also with the various production and/or R & D departments in the investigation and resolution of customer issues. In order to stay current with BFDf products, the technical support specialist will play an active role in product evaluations and testing at product transfer. Post market support and surveillance includes system installations & associated upgrades, initial and secondary customer training, field technical troubleshooting in support of assay add-ons for existing customers.
Principal Job Duties and Responsibilities:
Training and Education:
Benefits and Compensation:
If you are interested in this position, please fill out our online employment application.
BioFire Defense is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.