RMA Step 2: Return Form

Once you have obtained an RMA number, please fill out the form below before returning an instrument. If your equipment is still under warranty, please supply the purchase date and instrument serial number. If your instrument is out of warranty, please supply a blank PO# for the repair and shipping charges. Please note that your item must be returned with a BioFire assigned RMA# and decontamination documentation.

You MUST obtain an RMA number before filling out this form. Click here to request an RMA Number.

 

  • Contact Information

  • Instrument Information

    If you are returning an instrument, please fill in the information as complete as possible. The more complete the information is, the quicker we can process your RMA.
  • MM slash DD slash YYYY
  • Listed are our legacy and current instrument offerings
  • This number is located on the serial label on the instrument.
  • This number is located on the computer that came with the instrument.
  • This is needed to QC test your instrument.
  • This is needed to QC test your instrument

  • Note: To ensure there is no loss of data, any computers being returned must be backed up before shipping. BioFire Defense is not responsible for any lost data and passwords will be reset to the factory defaults. Additionally, be sure that all ITAR related software has been removed from the computer before shipping. Contact BioFire Defense Customer Support for any software or ITAR questions.

  • Kit and Accessory Information

    If you are returning a reagent kit, master mix or some other chemistry or an instrument accessory that we offer, please fill in the information as complete as possible. The more complete the information is, the quicker we can process your RMA.
  • MM slash DD slash YYYY

  • Declaration of Decontamination

    To ensure the health of our employees and facility, all instruments being returned need to be properly decontaminated. By submitting this form, you are stating that the instrument being returned has been decontaminated according to established BioFire Defense biological decontamination procedures. Click here to download the decontamination procedures.

  • Authorization Notice

    By submitting this authorization form to return this product, the user assumes all responsibility for decontamination and cleaning. BioFire Defense reserves the right to refuse the delivery of products that do not appear to have been properly decontaminated. If the equipment was used with or around radioactive material, the signature of the safety officer is also required.